Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Tactye Oy platform, including all applications, software, tools, AI features, and services (the “Service”).

By accessing or using the Service, you agree to these Terms.

1. Service Provider

Provider: Tactye Oy

Registered Location: European Union

Contact Email: admin@tactye.com

For information on personal data processing, please refer to our Privacy Policy, which forms an integral part of these Terms.

2. Description of the Service

The Service provides digital tools for sports coaching and team management, including:

• Team and player management
• Training planning and scheduling
• Tactical board creation for practices and games
• AI-assisted coaching insights and analysis

The Service is intended for coaches, clubs, academies, and sports organizations.

3. Eligibility and Minors

3.1 Users

• If you are below the age at which you may lawfully consent to the processing of personal data under applicable law, you may only create an account with the consent of a parent or legal guardian. We reserve the right to request reasonable verification of such consent.
• If you create or manage an account on behalf of a club, team, or other organization, you represent and warrant that you have the legal authority to act on behalf of that entity.
• Individual accounts may be created solely for personal use, including access to features such as the tactical board, and do not require affiliation with a club, team, or organization.

3.2 Use of the Service Involving Minors

Minors do not create individual accounts unless explicitly permitted by the platform and applicable law.

Personal data relating to minors may be processed only when:

• The data is uploaded by a parent, coach, club, or academy
• The uploading entity has obtained valid parental or legal guardian consent
• Processing complies with GDPR Article 8 and applicable national law

The club or academy is responsible for ensuring lawful consent before entering any minor’s personal data into the Service.

4. User Responsibilities

You agree to:

• Use the Service in compliance with all applicable laws, including GDPR
• Upload only data you have a lawful right to process
• Obtain and document valid consent for minors
• Apply professional judgment when using AI-generated outputs

You must not:

• Upload unlawful, harmful, or infringing content
• Upload personal data of minors without valid consent
• Use the Service to violate privacy, safeguarding, or child-protection laws

5. User Content

5.1 Ownership

You retain ownership of all content you upload or create (“User Content”).

However:

• Your ability to access, retrieve, or use User Content requires an active subscription
• If your subscription expires, is suspended, or terminated: access to the Service and User Content may be restricted or disabled

The Service is a licensed access platform, not a permanent storage service.

5.2 License to Tactye Oy

You grant Tactye Oy a non-exclusive, royalty-free license to:

• Host, store, display, and process User Content
• Use User Content to provide and improve the Service
• Use User Content to train and improve AI systems, in accordance with GDPR and our Privacy Policy

This license continues until the content is deleted, subject to lawful retention obligations.

5.3 Use of User Content for AI and Machine Learning

To improve our services for the benefit of all users, we may use User Content to train, validate, and improve artificial intelligence and machine-learning models, including automated systems supporting features such as recommendations, analytics, and tactical or performance insights.

Where required under applicable data protection laws, such processing will be based on an appropriate lawful basis under Article 6 of the GDPR, such as:

• performance of a contract,
• legitimate interests (balanced against user rights), or
• user consent, where applicable.

5.4 Aggregation and Anonymization

When User Content is used for AI training or analytics purposes, we may aggregate, anonymize, or de-identify such content so that it can no longer be reasonably linked to an identifiable individual. Anonymized and aggregated data is not considered personal data under the GDPR.

5.5 Opt-Out

Where required by law, or where technically feasible, users may object to or opt out of the use of their User Content for AI training purposes by contacting us or adjusting their account settings. Opting out will not affect the use of User Content strictly necessary to provide the requested services.

5.6 Responsibility for User Content

You represent and warrant that you have all necessary rights, permissions, and legal authority to submit User Content and to grant the above license, including where User Content contains personal data of third parties.

5.7 Content Availability After Subscription Ends

Upon subscription expiry:

• access to User Content is restricted
• the Company does not guarantee continued availability

6. AI Features

The Service includes AI-assisted functionality.

• AI outputs are generated automatically
• Outputs may be incomplete or inaccurate
• AI suggestions are support tools, not professional guarantees
• AI outputs are advisory only

Users remain fully responsible for all coaching, training, and tactical decisions.

7. Data Retention and Lifecycle

7.1 After Subscription Expiry

When a subscription ends:

• the Company notifies the Controller by email within 5 business days of subscription expiry, confirming the data export deadline
• access to the Service and User Content is suspended
• content remains stored for a limited period

7.2 Grace Period

User Content is retained for a default period of 30 days from subscription expiry:

• data is stored but inaccessible
• full restoration is possible upon reactivation

7.3 Extended Retention

After the 30-day default period, personal data is permanently deleted or irreversibly anonymised, unless the Controller has submitted a written extension request (see §7.4). Where a specific legal obligation requires retention of particular data (e.g. financial records under Finnish accounting law), only the minimum data necessary is retained and restricted from active processing until that obligation expires.

7.4 Controller-Requested Extension

The Controller may request an extension of the 30-day retention period by sending a written request by email to admin@tactye.com before the 30-day period expires. The following conditions apply:

• the request must be received by email before the 30-day deadline expires; late requests cannot be accommodated once deletion has commenced
• the Company will confirm receipt in writing and log the request as a documented Controller instruction under Article 5(2) GDPR

Where an extension is granted:

• retention is extended by up to 180 days per written request
• further extensions beyond the initial 180-day period require a new written request and are granted at the Company’s discretion, subject to GDPR compliance

In all cases:

• all extension requests and the Company’s written confirmations are retained as records of the Controller’s documented instruction

7.5 Final Deletion or Anonymization

After retention, data may be:

• permanently deleted, or
• irreversibly anonymized

7.6 User Responsibility

Users are responsible for exporting data before subscription termination.

7.7 GDPR Rights

Nothing in this section limits user rights, including:

• access requests
• deletion requests
• data portability

8. Data Protection and GDPR Roles

8.1 Roles of the Parties

Depending on the context of processing, Tactye Oy acts as both a Data Controller and a Data Processor:

(a) When acting as Data Controller

The Company acts as a Data Controller for personal data processed for its own purposes, including:

• account registration and user management
• billing and subscription management
• customer support and communication
• service analytics, security, and improvement
• AI feature development (where applicable)

In these cases, the Company determines the purposes of processing and the means of processing.

(b) When acting as Data Processor

The Company acts as a Data Processor when processing personal data on behalf of Users (such as clubs, coaches, or organizations), including:

• player and athlete data
• training data and performance records
• content uploaded by Users that includes personal data

In these cases:

• the User (club, coach, or organization) acts as the Data Controller
• the Company processes data only in accordance with User instructions and these Terms

8.2 User Responsibilities as Controller

When acting as Data Controllers, Users are responsible for:

• establishing a lawful basis for processing personal data
• obtaining valid consent where required (especially for minors)
• ensuring compliance with GDPR and applicable laws
• responding to data subject rights requests

8.3 Data Processing Agreement

Where required under Article 28 GDPR:

• the Company processes personal data under a Data Processing Agreement (DPA)
• the DPA forms an integral part of these Terms

Data breach notification obligations are governed exclusively by the Data Processing Agreement (DPA). In the event of a personal data breach, the Company will act in accordance with the DPA. All references to the GDPR in these Terms shall be read as including the UK GDPR and the Data Protection Act 2018 where the user or data subject is located in the United Kingdom.

8.4 Shared Responsibilities

Both parties agree to:

• implement appropriate security measures
• cooperate in fulfilling data protection obligations
• notify each other of relevant data protection issues where necessary

9. Server Location and Processing

• All primary servers are located within the European Union
• Data is processed in accordance with GDPR and EU data protection laws

10. Safeguarding and Minors

The Service:

• Is not designed for direct unsupervised use by children
• Does not include public communication or social networking features for minors
• Relies on adult users (coaches/clubs) to uphold safeguarding obligations

Tactye Oy is not responsible for safeguarding practices outside the platform.

11. Suspension and Termination

• These Terms are violated
• Minor data is processed unlawfully
• Required by law or to protect users and the platform

Users may terminate their account at any time.

12. Subscriptions, Payments, and Access

12.1 Subscription Requirement

Access to the Service (including stored content) is provided via subscription.

12.2 Billing

• Subscriptions may be billed monthly or annually
• Payments renew automatically unless cancelled

Failure to pay may result in:

• suspension of access
• loss of access to User Content

12.3 No Refunds

Unless required by law:

• subscription fees are non-refundable
• For consumers within the European Union, statutory withdrawal rights apply within 14 days of purchase, where applicable under the Consumer Rights Directive 2011/83/EU. For consumers in the United Kingdom, equivalent statutory rights apply under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013

12.4 Free Trials

• Trials may be offered for a limited period
• Data may be deleted if not converted to a paid subscription

12.5 Availability and Modifications

• The Service is provided “as is” and “as available”
• We may modify or discontinue features without liability
• Subscription prices may be adjusted. Where a price change affects your active subscription, we will notify you at least 90 days before the change takes effect. Price changes do not apply to billing periods already in progress.
• We do not guarantee uninterrupted availability

13. Disclaimer

The Service:

• Does not guarantee athletic improvement or competitive results
• Does not guarantee injury prevention
• Provides tools and AI-assisted insights for support purposes only

14. Limitation of Liability

To the maximum extent permitted by law:

• Tactye Oy is not liable for indirect or consequential damages
• Including loss of performance, injuries, or misuse of AI outputs
• Our total aggregate liability to you for direct damages shall not exceed the total fees paid by you in the 12 months preceding the claim, to the extent permitted by applicable law

15. Changes to the Terms

We may update these Terms from time to time. We will notify you at least 30 days before material changes take effect, via email to the address on your account or via in-app notice. Continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate your account before they take effect.

15a. Dispute Resolution

The parties shall first attempt to resolve any dispute through good-faith negotiation. If no resolution is reached within 30 days, disputes shall be finally settled by arbitration in accordance with the Expedited Arbitration Rules of the Finland Chamber of Commerce (or the chamber of commerce of the jurisdiction in which Tactye Oy is registered). The arbitration shall be conducted in English by a sole arbitrator. All arbitration proceedings and related materials shall be treated as confidential.

16. Governing Law

These Terms are governed by the laws of Finland (or the country where Tactye Oy is registered). The courts of that jurisdiction shall have exclusive jurisdiction over any disputes arising from these Terms, unless otherwise required by mandatory consumer protection law. Consumers in the United Kingdom retain the benefit of any mandatory statutory rights under UK law, which are unaffected by this choice of governing law.

16a. Governing Language

These Terms of Service are made available in English and may be translated into other languages for the convenience of users. In the event of any conflict, ambiguity, or discrepancy between the English version and any translated version, the English language version shall prevail and be the legally binding version.

Where Tactye is required by applicable law to provide these Terms in a specific language for a particular jurisdiction, the locally required language version shall be authoritative only for users in that jurisdiction and only to the extent required by law.

Privacy notices and consent information directed at individual data subjects (including parents and guardians of minor players) will be provided in the language of the jurisdiction in which the Service is actively offered, in accordance with Articles 7 and 12 of the GDPR.

17. Contact

Tactye Oy

Email: admin@tactye.com